How can I return my goods?

Our goods are subjected to a quality control before they leave our warehouse. If you are still not satisfied after receiving the goods, please contact us and we will take care of your concern as quickly as possible. No matter if it is a return or a product complaint - we will help you.

Call us at +49 (0) 7257 / 9127-0 or send us an email at to arrange a return.

You can always return your goods to us within 30 days of receipt of the delivery, stating the reasons and exchanging information with our customer service by telephone or in writing - provided that the goods are complete and are in a packaged, unused and undamaged condition. To arrange a return, please contact us by telephone on +49 (0) 7257 / 9127-0 or email us at

We reserve the right to charge a restocking fee of 25% of the returned goods value. 

Complaining about defective goods

Obvious defects must be notified in writing without delay, but no later than eight days after receipt of the goods. In the case of hidden defects, the deadline is six months from receipt of the goods. We will endeavour to send you a replacement or repair the goods as quickly as possible. 

Goods damaged in transit

We apologise for any inconvenience caused to you by damage in transit. Please claim the damaged or defective items immediately, upon receipt of the delivery. We will endeavour to send you a replacement as soon as possible.

Further information

Further information on notices of defects, warranty and transport risk can be found in our GTC, section 7 and 8.

Further questions

Do you have a complaint or further questions about the return options? Then please contact us at +49 (0) 7257 / 9127-0. You can reach us Monday to Friday between 07:30 and 16:00. You are also welcome to write to us by e-mail at